Sales Policy of Ecohato Car Accessories

Effective Date: January 4, 2025

At Ecohato Car Accessories, we strive to provide a seamless, transparent, and enjoyable shopping experience for our valued customers. This Sales Policy outlines the terms and conditions related to the purchase of products from our website, ecohato.net, and any related services.

1. Product Availability

We make every effort to ensure that the products listed on our website are in stock and available for purchase. However, product availability may vary due to high demand or unexpected stock shortages. In the rare event that an item you ordered is out of stock or unavailable, we will notify you immediately and offer the option to:

  • Cancel your order and receive a full refund.
  • Wait for the product to be restocked and shipped at a later date.
  • Choose an alternative product as a replacement.

2. Pricing

All prices listed on our website are in U.S. dollars and are subject to change without prior notice. We reserve the right to correct any pricing errors or inaccuracies. In the event of a pricing mistake, we will contact you to confirm the updated price before processing your order.

Sales Tax: Sales tax will be applied to orders where applicable based on your shipping address and local tax laws. The tax amount will be calculated at checkout.

3. Payment Methods

We accept various payment methods to make your shopping experience convenient:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal
  • Other Payment Methods: Any additional methods supported by our website at checkout.

Payment is processed securely, and your information is protected by industry-standard encryption.

4. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email that includes a summary of your purchase. This email serves as a receipt and includes your order number, item details, and shipping address.

If you notice any errors in your order, please contact us as soon as possible to make changes before the order is processed and shipped.

5. Shipping and Handling

  • Order Processing Time: Orders are processed within 1-2 business days.
  • Shipping Time: Shipping typically takes 3-7 business days within the U.S. based on your location. Expedited shipping options are available at checkout.
  • Shipping Fees: Shipping charges are calculated based on the weight of your order and the delivery location. The shipping cost will be shown at checkout before completing your purchase.

Important Note: We currently only ship within the United States. For international shipping inquiries, please stay updated as we work toward offering global shipping in the near future.

6. Order Cancellations

If you need to cancel an order, please contact us immediately. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. Once the order has been shipped, we are unable to cancel it, but you can initiate a return after receiving the product.

7. Returns and Exchanges

We offer a 30-day return policy on most products, provided they are in new, unused condition and in their original packaging. For information about the returns process, please refer to our Return and Refund Policy. Exchanges can be handled by returning the original item and placing a new order for the desired product.

Please note that some products may be non-returnable, such as custom or personalized items.

8. Promotional Offers and Discounts

From time to time, we may offer promotions, discount codes, or special sales on our products. These promotions are subject to specific terms and conditions, which will be clearly outlined at the time of the offer. Discounts cannot be combined with other promotions unless explicitly stated.

Limitations: Promotional offers may not be applicable to certain products or categories, such as sale items, and are subject to availability.

9. Customer Support

If you have any questions regarding your order, shipping, returns, or any other inquiries, our customer support team is here to assist you. You can reach us by:

Our customer support team is available to assist you during business hours and will respond to your inquiries as quickly as possible.

10. Limitation of Liability

Ecohato Car Accessories is not responsible for any damages or losses resulting from the misuse or improper installation of our products. By purchasing from our website, you agree to take full responsibility for ensuring proper installation and use of the products.

We also do not assume liability for any indirect, incidental, or consequential damages arising from your use of our products.

11. Modifications to the Sales Policy

We reserve the right to make changes to this Sales Policy at any time. Any updates will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed of any changes.

12. Acceptance of Terms

By placing an order with Ecohato Car Accessories, you agree to the terms and conditions outlined in this Sales Policy. This policy governs your purchase and our relationship, superseding any prior agreements or understandings.

Thank you for choosing Ecohato Car Accessories! We look forward to providing you with premium automotive accessories to enhance your driving experience.