Shipping Policy of Ecohato Car Accessories

Effective Date: January 4, 2025

At Ecohato Car Accessories, we strive to provide a smooth and reliable shipping experience. This Shipping Policy outlines the terms and conditions for shipping products purchased from our website, ecohato.net.

1. Shipping Methods and Delivery Time

We offer standard and expedited shipping options to meet your needs. Delivery times are estimated based on the shipping method selected during checkout and your location. Please note that the times provided are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays.

  • Standard Shipping: Typically takes 3-7 business days depending on your location.
  • Expedited Shipping: Typically takes 1-3 business days for faster delivery. This option is available at checkout for an additional fee.

All shipping times are measured from the time your order is processed, not from the time your order is placed. Orders will be processed within 1-2 business days (Monday through Friday) after they are confirmed.

2. Shipping Charges

Shipping costs are calculated during checkout based on the following factors:

  • Shipping Method: Standard or expedited shipping options.
  • Destination: Shipping fees vary depending on the delivery address.
  • Order Size and Weight: Larger and heavier orders may incur higher shipping fees.

Ecohato Car Accessories offers free standard shipping on orders over a specified amount (e.g., $50) within the contiguous United States. Please check the website or contact customer service for details on free shipping promotions.

3. Domestic Shipping

We ship to all addresses within the United States, including PO boxes, military addresses (APO/FPO), and U.S. territories. All U.S. orders will be shipped using one of the following carriers:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

The carrier used will depend on the shipping method selected and your location. You will receive a tracking number once your order has shipped.

4. International Shipping

Currently, we are only offering shipping within the United States. However, we are actively working to expand our international shipping options and will update our website when these services are available. If you are an international customer, please feel free to contact us for information on upcoming shipping options or sign up for our newsletter for updates.

5. Order Processing Time

Orders are processed during business hours, Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays will be processed on the next business day.

  • Order Confirmation: You will receive an email confirming your order once it is placed.
  • Shipping Notification: Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Please ensure that your shipping address is accurate to avoid delays in processing your order.

6. Shipping Restrictions

We do not currently ship to P.O. Boxes for certain large or heavy items. If a product you ordered cannot be shipped to a P.O. Box, we will notify you and provide options for an alternative shipping address.

7. Shipping Delays

While we do our best to ensure timely delivery, there may be situations that cause delays:

  • Carrier Delays: Shipping carriers may experience delays due to weather, holidays, or operational issues. These delays are beyond our control.
  • Customs or Regulatory Delays: For international orders (when available), customs inspections or regulations may result in delivery delays.
  • Inaccurate Address Information: If your shipping address is incorrect, it may delay your order or cause it to be returned. We recommend reviewing your shipping address carefully during checkout.

If there is a delay in processing or shipping your order, we will notify you as soon as possible and work to resolve the issue.

8. Damaged or Lost Shipments

In the rare event that your order is lost, damaged, or missing, please contact our customer service team at info@ecohato.net or call (704) 528-4556. We will investigate the issue with the carrier and provide assistance in filing a claim, if necessary.

  • Damaged Products: If your product is damaged upon arrival, please take pictures of the damage and contact our support team within 48 hours of receiving your order.
  • Missing Packages: If your package is marked as delivered but you did not receive it, please verify the delivery details with your local carrier and then contact us for assistance.

9. Address Changes and Order Modifications

If you need to make changes to your shipping address or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate any changes before your order is shipped. However, once an order has been processed or shipped, we may not be able to make changes.

10. Returns and Exchanges

For information on returning or exchanging an item, please refer to our Return and Refund Policy. Please note that return shipping is the responsibility of the customer unless the item was damaged or defective upon arrival.

11. Shipping FAQs

  • Can I change my shipping method after placing an order? If your order has not been processed, you may be able to upgrade or change the shipping method. Contact our customer service team as soon as possible.

  • How can I track my order? Once your order is shipped, you will receive a tracking number via email. You can use this tracking number on the carrier’s website to track your shipment.

12. Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to reach out to our customer service team. We’re here to help!

We value your business and aim to ensure your products arrive promptly and in perfect condition.

By making a purchase from Ecohato Car Accessories, you agree to the terms outlined in this Shipping Policy. Thank you for choosing Ecohato!